Reply Yes or No. Please do not click on the link or reply to the sender. This is not a genuine CommBank communication. @combank.com) and mimic the look and feel of official messages to trick you into thinking a message is legitimate, Have spelling mistakes and incorrect grammar, Ask you to confirm, update or share personal or banking information (most emails from financial institutions don't do this), Include an urgent call to action, such as asking you to unlock or verify an account, or log on and pay a traffic infringement notice. These claim the recipient’s account has been locked due to unusual/abnormal account activity and request the recipient to unlock the account by clicking on the phishing link. The email is not from American Express. The email begins by stating that an account has been blocked in Commonwealth private portfolio and asks the recipient to verify their account by clicking on a phishing link so that access is not permanently blocked. Find out more about how to recognise hoaxes and what to do if you see one. The body of the email contains a phishing link in a call to action to add a phone number in order to continue using your online bank access. This SMS begins with identifying itself as an “important message” from CommBank and tells customers their NetBank access cards have been suspended with a request to click on a link to restore access. Log on securely to the CommBank app, then tap Cards on the home screen; Swipe to the card you want to lock Choose the lock, block or limit feature you’d like to activate If you'd like to temporarily lock your card, tap Lock temporarily The first clue should have been, they were asking for my mobile number – but it didn’t click. This phishing email arrives with the from name “Commonwealth” with the subject line: [Alert] We need your attention. The email starts by saying irregular activity has been detected and account access has been suspended with a malicious link labelled 'To restore access to your account click here' before referencing site maintenance. Some customers have reported receiving a phishing email from “CommBank Trust Security.”, The subject line is: Activity Confirmation. This is not a genuine CommBank communication. Your Commbank account suspended and then directs people to click a link to restore access. It directs a recipient to click and verify their details to avoid account suspension. When a money making opportunity seem too good to be true. Some customers have reported receiving a phishing email requesting them to verify their Commonwealth Bank account as part of a new security verification process. The email informs the customer about account information missing and asks them to verify account information by clicking on the link. The email claims that your account has been disabled due to access by an unrecognised device, and then asks you to click on a link to verify your account and restore account access. Although these SMS are similar to previously seen account locked messages, they use a customer's first and last name in the communication. The SMS tells customer that we've noticed unusual activity on their account and it's been frozen. SMS BLOCK 16-digit credit card number to 5676782. Block Axis Bank Credit Card Online Visit beconnected.esafety.gov.au to access a free online course that teaches you how to perform common banking tasks securely from home. What should I do if my CommBank Mobile account or access to activate My CommBank Mobile is blocked? A CommBank primary cardholder will know if a transaction’s declined because of lock & limit Some customers have reported receiving a phishing email with the subject line Your Commonwealth Bank account is temporarily restricted. A number of customers have reported receiving an SMS saying there has been unusual activity in their account including a link to “confirm identity”. If you receive this, do not reply and do not click the link. Send an SMS: You can also send an SMS in a specified format to block your credit card in real time. Temporarily block your card at the touch of a button if you lose it. All are pointing to the same URL but we’re seeing some variations in the messaging, however all are focused on the themes of accounts being locked or suspended due to suspicious activity with the call to click being to verify or confirm accounts or identities to avoid lock out. If you have been frozen out of your EDD debit card account or have a question about unemployment in California, you can reach out to the Dollars and Sense team. Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. Please check the ACSC’s Stay Smart Online alert service for the latest information about coronavirus-themed scams. please reply yes or no'' Called commbank as it was clearly a scam, commbank confirmed and i have ordered a new card. Log on securely to the CommBank app & tap Cards on the home screen; Swipe to the card you want to lock and tap on the image; Choose to which lock to activate; Log off once you’re done To anyone else who has recently opened an account with Comm bank or are an existing Commonwealth Bank customer, YES THIS IS THE COMMONWEALTH BANK. The email prompts the customer to confirm their card information via a phishing link or says they will not be able use their NetBank account. It prompts the customer to click on a link to unlock the account, claiming that they will be charged a processing fee. Latest security alerts. We are aware a number of customer PayIDs and the associated identifier (customer name) have been accessed through another financial institution. Do not click the link or reply to the sender. Be reassured that your CommBank personal banking details were not affected and remain secure. View our Financial Services Guide. A number of customers have reported receiving a phishing email with the subject line: You Have 1 New Security Message Alert! / If you click Back to my cards, you'll see a TEMPORARILY BLOCKED message and guidance on how to remove the temporary block or permanently block your card in NAB Internet Banking. Lock your old card and request a new one via NetBank or the CommBank app If you've clicked a link or opened an attachment from the scam or hoax message or if you were accessing NetBank at the same time you received and acted on the suspicious message, close your browser, empty your browser cache and clear your browser history. This is not a genuine CommBank communication. The SMS claims there has been an unusual login attempt with a supposed identity verification link included. The message directs the recipient to a fake login page designed to convince a customer to enter their NetBank login details. Please do not click on the link or respond to the sender. The bank has no way to determine who is using the card at a given time. The email has been sent from a random sender email address, not one that looks like a CommBank address. This is not a genuine CommBank communication. customer name) is an intentional feature of PayID so you can make sure you’re paying the right person, however your name and the mobile number linked to your PayID may be used as part of scams and phishing attempts. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. 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